General terms and conditions
Introduction
Below you will find our General Terms and Conditions. These are always applicable when you use or place an order through our Website and contain important information for you as a buyer. Therefore, please read the General Terms and Conditions carefully. We further recommend that you save or print these terms and conditions so that you can read them again at a later time.
Definitions
1 SnowRebels: established in Loosdrecht, the Netherlands, and registered with the Chamber of Commerce under registration number 60428007, trading under the name SnowRebels.
2 Web Site: the website of SnowRebels, to be consulted via snowrebels.nl.
3 Customer: a natural person not acting in the course of a profession or business who enters into an Agreement with SnowRebels and/or has registered on the Web site.
4 Agreement: any agreement or understanding between SnowRebels and the Customer, of which the General Terms and Conditions form an integral part.
5 General Terms and Conditions: these General Terms and Conditions.
Applicability of General Terms and Conditions
1 All offers, agreements and deliveries of SnowRebels are subject to the General Terms and Conditions, unless expressly agreed otherwise in writing.
2 If the Customer includes in its order, confirmation or notice of acceptance provisions or conditions that deviate from or do not appear in the General Terms and Conditions, they will be binding on SnowRebels only if and insofar as SnowRebels has expressly accepted them in writing.
3 In the event that, in addition to these General Terms and Conditions, specific product or service conditions also apply, those conditions will also apply, but in the event of conflicting conditions, the Customer may always invoke the applicable provision that is most favorable to it.
Prices and information
1 All prices stated on the Web site and in other materials originating from SnowRebels are inclusive of VAT and other government levies.
2 If shipping costs are charged, this will be clearly stated in good time prior to the conclusion of the Agreement. In addition, these costs will be shown separately in the ordering process.
3 The content of the Website has been compiled with the greatest care. However, SnowRebels cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Web site and in other materials originating from SnowRebels are therefore subject to obvious programming and typing errors.
4 SnowRebels cannot be held responsible for (color) deviations as a result of screen quality.
Realization of the Agreement
1 The Agreement will be concluded upon the Customer’s acceptance of SnowRebels’ offer and compliance with the conditions set by SnowRebels.
2 If the Customer has accepted the offer electronically, SnowRebels will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of such acceptance has not been confirmed, the Customer has the option of rescinding the Agreement.
3 If it appears that incorrect information was provided by the Customer at the time of acceptance or otherwise entering into the Agreement, SnowRebels will be entitled to fulfil its obligation only after the correct information has been received.
4 SnowRebels may, within the limits of the law, inquire whether the Customer is able to fulfil its payment obligations, as well as all facts and factors that are important for a responsible conclusion of the Agreement. If, on the basis of this investigation, SnowRebels has good grounds for not entering into the Agreement, it is entitled to refuse an order or application or to attach special conditions to its performance, such as prepayment.
5 SnowRebels is entitled to refuse orders from customers acting in the course of their profession or business.
Registration
1 In order to make optimal use of the Website, the Customer may register via the registration form/account registration option on the Website.
2 During the registration procedure, the Customer chooses a user name and password with which he can log on to the Website after registration. The Customer is responsible for choosing a sufficiently reliable password.
3 The Customer must keep his login details his username and password strictly confidential. SnowRebels is not liable for misuse of the login data and may always assume that a Customer who logs on to the Website is actually that Customer. Everything that happens through the Customer’s account is the responsibility and risk of the Customer.
4 If the Customer knows or suspects that his or her login details have come into the hands of unauthorized persons, he or she must change his or her password as soon as possible and/or notify SnowRebels thereof so that SnowRebels can take appropriate measures.
Execution of the Agreement
1 As soon as the order has been received by SnowRebels, SnowRebels will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.
2 SnowRebels is entitled to engage third parties in the performance of the obligations ensuing from the Agreement.
3 The manner in which delivery will take place and the term within which the products will be delivered will be clearly described on the Web site in good time prior to the conclusion of the Agreement. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days.
4 If SnowRebels is unable to deliver the products within the agreed term, it will inform the Customer accordingly. In that case, the Customer may agree to a new delivery date or it will be given the opportunity to rescind the Agreement free of charge.
5 SnowRebels advises the Customer to inspect the products delivered and to report any defects within a reasonable time, preferably in writing or by e-mail. See the Article on Warranty and Conformity for more details.
6 As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products will pass to the Customer. If expressly agreed otherwise, the risk is transferred to the Customer at an earlier stage. If the Customer decides to collect the products, the risk will transfer upon transfer of the products.
7 SnowRebels is entitled to deliver a product of similar quality to the product ordered if the product ordered is no longer available. The Customer is then entitled to dissolve the agreement free of charge and to return the product free of charge.
Right of revocation
1 Customer is entitled to rescind the Remote Agreement concluded with SnowRebels free of charge within 14 calendar days of receipt of the product, without giving reasons. The term commences on the day after the Customer, or a third party other than the carrier designated by the Customer in advance, has received the product, or:
if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product.
if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, received the last shipment or the last part;
in the case of agreements for regular delivery of products during a certain period of time: the day on which Customer, or a third party designated by him, has received the first product.
2 Only the direct costs for the return shipment are for the Customer’s account. Customer must therefore bear the return costs himself. If these costs are higher than the regular postal rate, SnowRebels will provide an estimate of these costs.
Any costs paid by the Customer for shipment and payment of the product to the Customer will be refunded to the Customer upon return of the entire order.
3 Within the revocation period referred to in paragraph 1, the Customer will handle the product and packaging with care. The Customer shall only open the packaging and only use the product to the extent necessary to verify the nature, characteristics and operation of the products. The basic principle hereof is that this inspection may not go beyond what the Customer would be able to do in a physical store.
4 Customer shall only be liable for any reduction in value of the product resulting from a way of handling the product that goes beyond what is permitted in the previous paragraph.
5 The Customer may dissolve the Agreement in accordance with paragraph 1 of this Article by sending the model revocation form (digitally) to SnowRebels or otherwise unambiguously informing SnowRebels that it is abandoning the purchase. In the event of a digital notification SnowRebels will confirm receipt of that notification. After dissolution, the Customer has 14 days to return the product. It is also possible to return the product immediately within the cooling-off period set forth in paragraph 1 of this Article, provided that the model revocation form or other unambiguous declaration of revocation is enclosed.
Products can be returned to:
SnowRebels
Heulakker 1
1231 NT Loosdrecht
6 Amounts already paid (in advance) by the Customer will be refunded to the Customer as soon as possible, but at the latest within 14 days after dissolution of the Agreement, in the same manner as that Customer has paid the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, SnowRebels will not be required to reimburse the additional costs for the more expensive method.
Unless SnowRebels offers to collect the product itself, SnowRebels may wait until SnowRebels has received the product or until the Customer demonstrates that it has returned the product, whichever is earlier.
7 Information on whether or not the right of withdrawal applies and any desired procedure will be clearly stated on the Web site in good time prior to the conclusion of the Agreement.
Payment
1 Customer must make payments to SnowRebels in accordance with the payment methods indicated in the order procedure and, if applicable, on the Web site. SnowRebels is free in its choice of payment methods and these may also change from time to time. In the event of payment after delivery, the Customer has a payment term of 14 days commencing on the day after delivery.
Warranty and Compliance
1 SnowRebels warrants that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations existing on the date on which the Agreement was concluded. If specifically agreed, SnowRebels also guarantees that the product is suitable for use other than normal.
2 A warranty provided by SnowRebels, manufacturer or importer will not affect the statutory rights and claims that the Customer already has and may invoke under the Agreement.
3 If the delivered product does not comply with the Agreement, the Customer must notify SnowRebels thereof within a reasonable term after SnowRebels has discovered the defect.
4 If SnowRebels deems the complaint well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum compensation will be equal to the price paid by the Customer for the product. This Article does not preclude any claim for compensation.
Complaints procedure
1 If the Customer has a complaint about a product (in accordance with the Article on Warranty and Conformity) and/or other aspects of SnowRebels’ services, it may submit a complaint to SnowRebels by telephone, e-mail or post. See the contact information at the bottom of the General Terms and Conditions.
2 SnowRebels will provide the Customer with a response to his complaint as soon as possible, but in any event within 2 days after receipt of the complaint. If it is not yet possible to give a substantive or final response, SnowRebels will confirm within 2 days after receipt of the complaint and give an indication of the period within which it expects to give a substantive or final response to the Customer’s complaint.
Personal data
1 SnowRebels processes the Customer’s personal data in accordance with the privacy statement published on the Web site.
Final provisions
1 The Agreement is governed by Dutch law.
2 Insofar as not otherwise prescribed by mandatory rules of law, all disputes that may arise in connection with the Agreement will be submitted to the competent Dutch court in the district where SnowRebels has its registered office.
3 If any provision of these General Terms and Conditions turns out to be null and void, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will adopt new provision(s) as a replacement, which will give effect to the intention of the original provision as far as is legally possible.
4 In these General Terms and Conditions, “in writing” also includes communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail is sufficiently established.
Contact details
Should you have any questions, complaints or comments after reading these General Terms and Conditions, please feel free to contact us in writing or by e-mail.
SnowRebels
Heulakker 1
1231 NT Loosdrecht
T: +31 (0)35-8883487
E: info@snowrebels.nl
Chamber of Commerce 60428007
VAT NL144645452B01